The client is into service management, ticketing systems and asset management software based in Denmark for more than 20 years.
The client was seeking technology partner to upgrade the existing legacy solution to a SaaS-based multi-tenant platform compliant with ITIL process stack for an end-to-end IT service management.
Upgraded with ITSM platform which covers all 15 ITIL Processes
Introduced SaaS-enabled platform with the support of white labelling, modular licensing, and multiple deployment formats including cloud, on-premise, and hybrid too
Customisation enabled data model with dynamic form builder with a graphical business process workflow engine
Open API to integrate with existing ERP, CRM, and inventory platforms with Microsoft AD, Open LDAP, Microsoft SCCM + SCOM and inventory along Zapier support
Integrated Adhoc reporting engine with user definable dashboards
Legacy platform to SaaS-enabled platform up-gradation for future
Mobile responsive web application supporting Native mobile apps on iOS, Android, and Windows 8 platform using the offline data support Enhanced customer support with an improved tracking system for better customer satisfaction